We/Us/Our

Sort it Now

You/Your 

Client/User of Services

Face to Face

In the client’s home, workspace or in another location where the client and we are in close contact

Close Contact

More than 15 minutes face-to-face contact in any setting with a confirmed (or probable) case in the period from 48 hours before onset of symptoms in the confirmed (or probable) case.

or

Sharing a closed space with a confirmed (or probable) case for a prolonged period (e.g. more than 2 hours) in the period extending from 48 hours before onset of symptoms in the confirmed (or probable) case.

Your Responsibilities

Before a face to face session is scheduled, it is advised that clients inform Sort it Now if they are more at risk/vulnerable to the COVID-19 virus, for example:

• People over the age of 60
• Aboriginal and Torres Strait Island people over the age of 50
• Those with listed chronic health conditions such as
  • Chronic renal failure
  • Coronary heart disease
  • Chronic lung disease
• People at any age with significant immunosuppression

Clients should also advise if they are allergic/sensitive to alcohol-based hand sanitisers.

Our Responsibilities

Sort it Now will reschedule a face to face appointment if:

• • We (or a person in our household) have a fever, or any symptoms of acute respiratory illness e.g. cough, shortness of breath, sore throat, runny nose or nasal congestion.
  • We (or a person in our household) have been diagnosed with or had close contact with a confirmed or suspected case of COVID-19.
  • We (or a person in our household) returned from overseas or interstate travel or are otherwise in self-isolation or self-quarantine within the last 14 days of the scheduled face to face session.

Should we (or a person in our household) experience a fever or acute symptoms of respiratory illness (such as those outlined above), would seek medical advice and when safe to do so reschedule the face to face appointment.

Your Responsibilities

The client must advise us of the following before a face to face session commences:

• If you, a person in your household, or a person who will be present in the home/workplace during service, have a fever, or any symptoms of acute respiratory illness (e.g. cough, shortness of breath, sore throat, runny nose or nasal congestion).
• If you, a person in your household/workplace, or a person in the home/workplace during service have been diagnosed with or had close contact with a confirmed or suspected case of COVID-19.
• If you, somebody you live with, or someone who will be present in the home/workplace returned from overseas or interstate travel or are otherwise in self-isolation or self-quarantine within the last 14 days of the scheduled face to face session.

Where the client advises of the above, the face to face session will be cancelled. If a face to face session is cancelled, we will offer either a virtual organising session as a replacement (where appropriate) or reschedule when safe to do so.

Our Responsibilities

Use alcohol-based hand sanitisers 

• • Upon entering the client’s home or workplace 
  • Before and regularly whilst touching the client’s possessions
  • After coughing, sneezing or going to the toilet 

Practise good sneezing and coughing hygiene by

• • covering our coughs and sneezes with our elbow or a tissue 
  • put used tissues straight into the bin

Wear a face mask during the session when required by Department of Health or upon client request particularly when clients in vunerable/at risk category.

Avoid touching eyes, nose & mouth

Apply physical distancing

• • During the session keep a 1.5-meters distance from the client where possible 
  • Not engage in any physical greeting such as handshaking

Wear disposable gloves when it’s considered appropriate to do so

Your Responsibilities

During the face to face session, we request that you:

Wash your hands regularly with soap and water, including

• • before and after eating
  • after going to the toilet
  • after coughing and sneezing

Use alcohol-based hand sanitisers, where required

Practise good sneezing and coughing hygiene by

• • covering your coughs and sneezes with your elbow or a tissue
  • put used tissues straight into the bin

Avoid touching your eyes, nose and mouth

Where possible disinfect work area surfaces

Where possible, increase the amount of airflow by opening windows or adjusting the air conditioning

Apply physical distancing where possible

• • During the session remain 1.5-meters away where possible
  • Stay clear of doors and to allow 1.5-meters distance upon us entering and exiting the property

Avoid the presence of others or household members in the work area during the session

Wear a face mask when required by Department of Health unless lawful exception applies

If it is identified that the above measures aren’t taking place Sort it Now may end the face to face session without notice.

Our Responsibility

The following actions will be taken by Sort it Now at the end of the session:

Sanitise hands

Clean and disinfect frequently touched items in toolkit or other items used during a session