Frequently Asked Questions

Take a look at some of the most commonly asked questions from Australian home and business owners about what’s involved with hiring a professional organiser.

Modern life is very busy with pressures on us juggling home, work, family and life in general. A professional organiser can help get your home, office and life organised by decluttering your space and reorganising it so you can find what you need, when you need it and get what you need done without wasting time or feeling stressed.

We help to identify the cause of any problems, determine your goals and turn your vision of your space into reality. Acting as coach and mentor we motivate and support you through the process. Having over 30 years of work and life experience enables us to see what improvements can be made, what systems can be refined or efficiencies found to save you precious hours and space.

At Sort It Now, we focus on achieving real, long term results with supporting systems of maintenance and solutions that are sustainable.

The benefits of being organised are endless. It’s all about removing the stress and frustration, saving you time, space and often money too. It comes down to basic efficiency in everything you do whether that’s at home or in the workplace. Perhaps you think you can  get organised by yourself ‘one day’ or just need time to plan. Sadly, that day never comes or you just feel overwhelmed at the task in front of you. Maybe you have attempted to clear an area only to find yourself back to where you started just a short time after.

That’s when an objective and non-judgemental professional can really help. Sort It Now has helped hundreds of people just like you. It’s not about simple cleaning or throwing everything out!  We work closely with you to achieve change  and you will see immediate results as well as receiving lots of advice and providing you with the skills that will help you stay organised once and for all. We focus on your goals, helping and encouraging you on your organising journey so you achieve the home and lifestyle you want. We can teach you life long skills, offer lots of tips and shortcuts to efficiency. We often follow up those who want to stay accountable to their goals and can also arrange maintenance packages.

Yes – we are very hands-on and work to achieve quick results. Generally, we work with you on a one-to-one basis, so that we can guide you and coach you in order that you can continue the process (we can set you homework tasks if you wish) or maintain things easily after we have gone.

For larger projects and/or where time is very limited we can bring in a small team and extra services as required – please contact us to discuss your specific needs.

When you are organised you will save time & money and be less stressed. We aim to restore balance to your life, leave you feeling lighter, more in control and able to focus on the important things. We often find hidden treasures, supplies or money and are experts in implementing practical, effective systems and procedures to save you time and money. We have plenty of creative ideas and experience to organise your things in the best, practical and aesthetically pleasing way. You can see results in one session and will hopefully feel inspired and armed with plenty of useful hints and tips too.

No – we won’t make you throw anything out without your permission! It’s often not always about throwing things out and you don’t have to live as a minimalist! We respect what’s important to you and will support you in editing any clutter, helping you through the decision making, reorganising what you want to keep and ensuring your special treasures have a home.

Every person and organising job is unique. There are so many variable factors to consider – the size of your space, the amount of clutter and your ability to make quick decisions which means quoting exact time, or costs impossible before we at least do a full consultation or initial organising session with you.   

We are happy to discuss your specific needs and give you a rough indication of average hours taken to complete decluttering and organising specific areas so you can plan your time and budget, just contact us to arrange a free phone consultation.

Commitment to change is the first step, you can then work on a smaller project or single area which will give you immediate impact and the motivation to tackle a larger project.  Our non-judgemental approach ensures you can have confidence in us to help you move forward from today.

Please contact us to book or enquire about any aspect of our service, how it works or how to tackle your specific needs.  Our initial phone consultation is free with no obligation to book.

Yes – no job is too small or big though we do have a minimum booking time of 4 hours. If you have a big job and it needs doing fast we call in a team to blitz the job for you. Please contact us for further details.

We are based in South East area of Melbourne and service practically all Melbourne metropolitan suburbs. A travel surcharge is generally applied if outside of the Metro Melbourne area and/or over approximately 60km or 1 hour return travel). If you live further afield we offer virtual support via email/phone/Zoom. We also know many other organising colleagues and may be able to recommend someone with the appropriate skills and experience who is located closer to you.

We respect your privacy and confidentiality is assured. Please see further details of Privacy Policy and Terms of Service.

Nicola Evans has many years of experience and continues to support the development of professional Organsing industry whilst continuing to develop her own knowledge and skills.  She was awarded Expert Accreditation by AAPO (The Australasian Association of Professional Organisers) and is a current Professional Member of NAPO (The National Association of Productivity & Organizing Professionals) that upholds NAPO’s Code of Ethics.  Nicola has been awarded specialist certification in Residential Organizing, Household Management, Life Transitions, Workplace Productivity, Team Productivity  and Brain Based Conditions by NAPO.  

NAPO is the peak international body with over 3,500 members worldwide dedicated to helping people and organisations bring order and efficiency to their lives. Sort It Now strongly upholds the NAPO Code of Ethics designed to protect clients. We also support its principles and also enjoy contributing to the growth and development of the professional organising industry in Australia and across the world.

In addition, Nicola is a graduate of HHS (Hoarding Home Solutions) enabling her to work effectively with confidence and compassion to resolve hoarding situations.

We also hold current police checks, working with children checks, public liability and professional indemnity insurance for your peace of mind. Please see further details of Terms of Service.

To make a booking or enquire further about our services, please call Nicola on 1300 276 784 or send us your details on the contact form and we will contact you.

We offer a range of services and therefore do not have a fixed hourly rate that covers all types of services. We can create a package to help you achieve your goals within your own budget  and offer on site consultations and operate between 8am to 6pm Monday to Sunday.  

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Sort It Now can provide you with a detailed quote of services. Upon acceptance, you will be emailed an invoice. Full payment is normally required prior to commencement of service. We accept payment by cash, bank deposit and credit cards (Visa, Mastercard & American Express – please note surcharge applies card payments).

Yes – we make a commitment to you and in return expect a commitment from you. If cancellation is within 48 hours of scheduled appointment time we reserve the right to charge for session booked in full or deduct equivalent hours from a package. Any deposit paid will be retained and carried over to the rescheduled date. Please see further details of Terms of Service.

If your question has not been answered here, please contact us on 1300 276 784 or email

Be organised. Be productive.
Be calm. Be in control.

Reduce stress and feel better about your surroundings with professional help from Sort It Now.